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Local Phone Service Provider - Residential
Home Phone Service & Unlimited Free Long Distance!
Frequently Asked Questions About
MyLine Service
If you have a question not covered on this page,
please call your Excel Independent Representative toll free at 1-(909)
356-5531. Email us mystoreweb@yahoo.com
MyLineSM
Frequently Asked Questions:
Q. What is MyLine service?
A. MyLine has three packages to choose from and provides
customers with local and long distance service, combined with attractive
features at competitive prices. MyLine has been designed to meet
your needs for choice, convenience and personalization. Choose
a plan that truly fits your local and long distance calling
needs. Back to top
Q. Is there a switching fee when you switch
to MyLine?
A. There is no switching fee assessed to the customer's account when
changing from an Excel long distance plan to MyLine local service.
Also, there is no switching fee assessed to the customer's account, of
other local service providers, when switching to MyLine. Back
to top
Q. How long does it take to activate my
new MyLine service?
A. Please allow up to 5-10 business days for your new MyLine
service to be activated. To check for activation or if you have
any service-related questions, please feel free to call (909) 356-5531. Back to top
Q. Can I continue to use the voicemail
service from my previous provider after I convert to MyLine?
A. No, you cannot continue to use the voicemail from your
previous provider, but we now offer Free VoiceMail on 2 of Excel’s
packages, Myline Complete and Myline Value. Back
to top
Q. How will I be billed for MyLine service?
A. If you are currently an Excel long distance customer, you
will receive a “final” bill when you switch your telephone number
to MyLine service – for only the long distance service. A second
bill will also be sent reflecting your new MyLine service charges.
Both bills will be prorated based on the date the change occurred. New
MyLine customers may receive a final bill from their previous local
phone service provider. This final bill may be prorated to reflect
any applicable charges from the previous service provider. Back
to top
Q. Do I have to change my phone number?
A. It is generally not necessary for you to change your phone
number to switch to MyLine local service. However, if you move to
a new residence, a new number may be assigned. Back
to top
Q. Can I get additional phone lines on
MyLine local service?
A. Excel wants to make it simple and affordable for you to add
an Additional MyLine. When you add an additional MyLine to
your account, we’ll automatically take $10.00 off the monthly recurring
charge of each additional line. Back to top
Q. What are the hours of Live Customer
Service for MyLine Local Services?
A. MyLine Local Customer Service is available Monday through
Saturday, 7AM to Midnight CST and Sunday, 11AM to 11PM CST
by calling 1-909-356-5531 Back
to top
Q. How soon will I receive my first bill
after I sign up for MyLine service?
A. You should receive your first bill within 30 days
of service activation. Back to top
Q. How does MyLine compare to my local
telephone company?
A. MyLine includes local and long distance service in one
convenient package. MyLine is a feature-rich product with similar
services offered at competitive prices. Back to
top
About MyLine
Not long ago, your local phone service provider was determined
by where you lived. There was no choice of provider or price. Take
it or leave it. Now, one of the most innovative residential calling
plans is being offered by Excel Communications, the largest privately-held
communications company in the world. Excel’s MyLine Calling Packages
bundle both local and long distance calling while providing you
with:
- Friends-R-Free: Allows you to make Unlimited FREE long distance
calls NATIONWIDE to other Friends-R-Free members when ANY MyLine
Local calling package is selected.
- Unlimited Local Calling: Within your basic calling service area.
- Simplicity: One calling package for both your local and long
distance needs.
- Personalization: One customized calling package with features
that can be tailored to meet your individual calling needs.
- Convenience: One easy-to-read bill from Excel for both your
local and long distance charges.
- Customer Care: One telephone number to call when you have questions
or need additional services.
- No Switching Fee or Annual Contract.
- No Minimums or Hidden Charges.
- Keep Your Same Phone Number.
Please sign up now
and start enjoying the benefits of MyLine Phone service.
Order
online Click Here now!
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